Human-Centred Change for Human Services-2

Human-Centred Change
For Human Services

It's the HOW that Matters

What you will learn

  • Why human-centred change is essential for today’s complex environments
  • How to avoid the pitfalls of top-down, pushed-down change
  • Key steps to ignite a mindset shift in senior leaders to empower transformation
  • Strategies to involve the right people at the right time for maximum impact
  • How to connect the dots between your vision and daily operations
  • Techniques to free up 20% of your time for meaningful collaboration
  • The balance between flexibility and discipline to scale and sustain change
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Human-Centred Change for Human Services | Fire Up Solutions

About the author

angela

Angela Frith is the co-founder of Fire up™ Solutions and has been at the forefront of waves of disruptive change across many industries for over 25 years, helping to sustainably transform organisations.

Angela likes to keep things simple. She guides leaders on how to put people in the centre, to spark shifts in culture, then ‘join the dots’ to rapidly transform a complex organisation. She ‘knows what works’ from her breadth of experience integrating businesses, transforming customer-facing functions and shared services/ outsourcing.

She is a recognised expert in human-centred design and change. She had been director/advisor with a number of top tier firms, a boutique CX firm and has led a centre of expertise in organisation development and change for 5 years at Woolworths. Her experience is backed up by leading accreditations with IDEO, Ashridge Business School and MIT and an Australia Institute of Management MBA.

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