An innovative approach to rapidly lifting capability of 80% of leaders.
THE CHALLENGE
Meals on Wheels SA(MoWSA) has introduced a new strategic plan with an exciting growth ambition, including several possible scenarios: new service offerings and expanding community support in response to regulatory reform in 2024.
HOW WE HELPED
Fire up was engaged to facilitate a series of sessions with the MoWSA executive team and other leaders to identify change needs and expectations of leaders to ‘lead through change’. Then to design a program to build capacity in all leaders across the organisation, including;
- A practical leadership development program for all levels with practical tools and resources to effectively navigate change and drive performance improvements
- Facilitated a collaboration session to innovate and enhance service offerings across all sites around a challenging strategic goal.
- A plan to connect the dots between strategy implementation with fast feedback loops, measures and enhanced governance
- Produce a branded leadership playbook, including why, how, and what collateral to ‘bring the changes to life.’
OUTCOMES
- Uplifted the capacity of leaders to ‘lead through change’.
- Developed champion team ready to build the capacity of the front-line leaders to improve performance and adopt change
- Aligned and engaged over 80% of leaders and teams on an integrated plan to bring the strategy to life
- Facilitated a collaborative session with representatives from across the organisation to scope out a wicked challenge.
In year 1, the management score in the Employee Engagement Survey increased from 69% to 83%, with the following results:
- 94% - I know what I need to be successful in my role
- 91% - I know how my work contributes to MOWSA goals
- 85% - My manager gives me useful feedback