Qantas was undergoing the most industrially volatile period of change in the airline’s history undergoing a rapid and complex change that led to the subsequent introduction of new ways of working across all operational areas across airports nationally.   

The workforce was a highly unionised, disengaged workforce which created a risk of the change having a significant impact on business as usual.

HOW WE HELPED

• Conducted extensive business readiness assessment to identify needs, focus areas and  measures of success
• Worked with senior leaders to build change leadership capability
• Developed new ways of working and tools to support champions to transition new capabilities 
• Guided frontline leaders to lead and champion change
• Helped deploy end to end capabilities to manage all aspects of workforce management within Ground Operations