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Meals on Wheels SA | It’s time to reimagine the way your organisation works

An innovative approach to rapidly lift capability of 80% of leaders.

THE CHALLENGE

Meals on Wheels SA(MoWSA) has introduced a new strategic plan with an exciting growth ambition, including several possible scenarios: new service offerings and expanding community support in response to regulatory reform in 2024.

HOW WE HELPED 

Fire up was engaged to facilitate a series of sessions with the MoWSA executive team and other leaders to identify change needs and expectations of leaders to ‘lead through change’. Then to design a program to build capacity in all leaders across the organisation, including;

  • A practical leadership development program for all levels with practical tools and resources to effectively navigate change and drive performance improvements
  • Facilitated a collaboration session to innovate and enhance service offerings across all sites around a challenging strategic goal
  • A plan to connect the dots between strategy implementation with fast feedback loops, measures and enhanced governance 
  • Produce a branded leadership playbook, including why, how, and what collateral to ‘bring the changes to life.’

OUTCOMES

  • Uplifted the capacity of leaders to ‘lead through change’. 
  • Developed champion team ready to build the capacity of the front-line leaders to improve performance and adopt change
  • Aligned and engaged over 80% of leaders and teams on an integrated plan to bring the strategy to life
  • Facilitated a collaborative session with representatives from across the organisation to scope out a wicked challenge.

In year 1, the management score in the Employee Engagement Survey increased from 69% to 83%, with the following results: 

    • 94% - I know what I need to be successful in my role
    • 91% - I know how my work contributes to MOWSA goals 
    • 85% - My manager gives me useful feedback
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