Our work


Qantas Ground Operations Workforce Management Transformation

Qantas was undergoing the most industrially volatile period of change in the airline’s history undergoing a rapid and complex change that led to the subsequent introduction of new ways of working across all operational areas across airports nationally.   

The workforce was a highly unionised, disengaged workforce which created a risk of the change having a significant impact on business as usual.


  • Conducted extensive business readiness assessment to identify needs, focus areas and  measures of success
  • Worked with senior leaders to build change leadership capability
  • Developed new ways of working and tools to support champions to transition new capabilities 
  • Guided frontline leaders to lead and champion change
  • Helped deploy end to end capabilities to manage all aspects of workforce management within Ground Operations


  • Set leaders up for success to lead change with their teams
  • Change achieved with minimal operational impact to network performance
  • Increased resource utilisation by over 15% across 5 national airports
Scroll to Top