Qantas Ground Operations Workforce Management Transformation
Qantas was undergoing the most industrially volatile period of change in the airline’s history undergoing a rapid and complex change that led to the subsequent introduction of new ways of working across all operational areas across airports nationally.
The workforce was a highly unionised, disengaged workforce which created a risk of the change having a significant impact on business as usual.
HOW WE HELPED
- Conducted extensive business readiness assessment to identify needs, focus areas and measures of success
- Worked with senior leaders to build change leadership capability
- Developed new ways of working and tools to support champions to transition new capabilities
- Guided frontline leaders to lead and champion change
- Helped deploy end to end capabilities to manage all aspects of workforce management within Ground Operations
OUTCOMES
- Set leaders up for success to lead change with their teams
- Change achieved with minimal operational impact to network performance
- Increased resource utilisation by over 15% across 5 national airports