In response to demands for reform following the Waterfall crisis and need to improve customer service delivery, Railcorp was seeking to reshape the way it operates, transition the workforce and create a culture shift.

Worked with the HR function to facilitate a journey to develop the operating model that engaged all stakeholders to ensure a customer and employee-centric result.

HOW WE HELPED:

• Engaged risk, safety and operations leaders to understand how HR could partner to better address service and safety
• Co-facilitated multiple engagement sessions with all levels of leadership to gather inputs for a shared vision, values and HR operating model changes
• Co-designed an improvement plan for workforce capability and completed an organisational change assessment to develop findings and the roadmap for the next steps
• Developed and guided a transition that addressed complex cultural interventions, health and safety & industrial relations issues