PRONIA, a trusted care provider for over 50 years, sought to future-proof its operations for the next 50 years while honouring its commitment to the Greek community across multiple generations.

THE CHALLENGE

Amid significant market disruption and regulatory reforms, PRONIA faced several challenges. It needed to address the emerging generational needs across aged care, disability services, and advocacy. The organisation also had to navigate operational risks during a critical transition period. Additionally, sustaining growth through new revenue streams and service innovation, while preserving its strong community reputation, was essential.

HOW WE HELPED

Fire up™ Solutions collaborated with PRONIA to deliver a structured, human-centred approach to build a resilient and adaptive strategy, that included:

• Change and capability readiness assessments.
• A board/executive strategy offsite, to align on the ambition, sharpen the point of difference to sustain relevance in a competitive landscape and plan next 5, 10, 50 year horizons.
• The organisation’s vision and narrative for growth.
• A new organisation structure with new roles to address capacity gaps, integrate risk management, and strengthen leadership capabilities.
• An ROI-driven business cases for new service offerings, ensuring viability and clear pathways for investment (Youth Mental Health Service and Enhanced Home Care Services).
• An integrated plan that balanced immediate priorities, managed risks, and secured early-wins.