Lifting customer centred performance

Our work


Lifting customer centred performance

Worked with the contact centre leadership team to collaboratively develop a sustainable customer-centric operating model - addressing alignment of all elements including leadership, coaching, KPIs, knowledge and the business transition to a customer advocacy and innovation culture.


  • A 20 point uplift in NPS in 3 months
  • Won award at the Contact Centre World global awards
Scroll to Top