Warrigal Inspiring Communities for Older People

Our work


Set up a redesigned structure and future way of operating


Warrigal Care is an award-winning aged care provider operating in the Illawarra, Southern Highlands, Queanbeyan and Canberra regions. Warrigal Care has 13 residential care homes and 11 community villages, home care and social services. Warrigal had grown X4 by acquisition over the last 5 years. With a new strategic plan for 2030 including a significant growth ambition, the CEO needed to ensure their structure and way of operating was aligned to the strategy and become future-fit.


  • Explored focus areas, shifts in the operating model and strategic alignment
  • Assessed the current work/structure 
    • interviewed each SST executive
    • Assessed the current structure benchmarked against the Fire up™ Future-Fit model to confirm the capabilities needed
  • Collaboratively codesigned future workflows
  • Completed the future SST structure options
  • Aligned the executive team and created ownership for structure change
  • Developed the leadership playbook and video collateral to communicate changes 
  • Setup leaders for success to bed down new ways of working for a culture shift


  • Executive team buy-in and ownership for the changes 
  • Successful transition to the new structure  
  • Commenced a new acquisition within 3 months
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