Last Updated 01 June 2025

Fire Up Solutions Pty Ltd (“we”, “us”, or “our”) respects your right to privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. We Respect Your Privacy
(a) Fire Up Solutions Pty Ltd is committed to safeguarding your privacy and ensuring the confidentiality of your personal information.
(b) “Personal information” refers to any information that identifies you as an individual.

2. Collection of Personal Information
(a) We may collect personal information from you when you use our website, engage our services, or interact with us directly.
(b) This may include details such as your name, email address, phone number, business or personal address, and other relevant information.
(c) We may also collect additional data during surveys, promotions, payment processes, or when you contact our support team.

3. How We Collect Your Information
We may collect your personal information in the following ways:

When you interact with our website or digital platforms
During in-person interactions or consultations
Through third parties with your consent

4. Use of Your Personal Information
We use your personal information to:

Provide services, updates, and insights relevant to your needs
Improve our offerings and understand user behaviour
Communicate with you via phone, email, SMS, or direct mail
Share relevant product or service information and opportunities

5. Disclosure of Your Personal Information
(a) We may disclose your personal information to trusted employees, contractors, suppliers, and professional advisers where necessary to deliver our services.
(b) We may disclose your information to comply with legal obligations (e.g., court orders, subpoenas) or protect our legal rights.
(c) Your data may be transferred or stored in locations outside Australia where reasonably required for service delivery.
(d) If ownership of our business changes, your data may be part of the transferred assets, subject to confidentiality agreements.
(e) By providing your information, you consent to these disclosures and our efforts to ensure third parties adhere to this Policy.

6. Security of Your Personal Information
(a) We take reasonable measures to protect your information from unauthorised access, modification, or disclosure.
(b) While we strive to secure data transmission, internet communications are inherently risky, and we cannot guarantee complete security.

7. Accessing and Updating Your Information
(a) You may request access to personal information we hold about you at any time.
(b) To make an access or correction request, please email: info@fireupsolutions.com
(c) We may charge a small fee for processing access requests and may refuse access in limited circumstances as permitted by law.

8. Complaints
If you have a privacy-related concern or complaint, please contact us at:
Fire Up Solutions Pty Ltd
Level 11, 1 York Street, Sydney NSW 2000
We take all complaints seriously and will respond as soon as possible.

9. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will take effect immediately upon posting to our website. Please review this page periodically to stay informed.

10. Website and Cookies
(a) When you visit our website, we may collect technical data (e.g., browser type, device, previous site visited) to analyse site performance and user engagement.
(b) We use cookies to enhance your experience. Cookies store session information and help us personalise your interaction. You may disable cookies in your browser settings.
(c) We may use third-party tools (e.g., Google Ads) to display relevant advertising.
(d) Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties.